Wednesday, April 24, 2024
Innovative SMS Gateway & Messaging solutions

Case Studies: Team Communication

Delivery with guarantee: Bicycle Messenger

The bicycle messenger company BM-Livraison does courier services all over the city of Paris. The coordination central manages the jobs for 20 employees and ten to twenty freelancers.

Every day, 250 to 300 jobs are handled and delivered within an guaranteed maximum time.

Clients of the company are medicines, hospitals, lawyers, architects, graphic designers and once in a while a gourmet chef in urgent need of a kilogram oysters from the market at Boulevard de Charonne.

Fact: The short and concise communication by SMS results in simple an efficient coordination of bicycle messengers.

As main instrument of communication, the SMSBLASTER.COM web edition is used in combination with a Global Two-Way number (e.g. +447624000000).

BM-Livraison sends all short messages with this number as originator.

The bicycle messengers send short messages for the central exclusively to the Global Two-Way number +447624000000.

All replies of the messengers are received in the Two-Way Inbox of the SMSBLASTER.COM web edition.

BM-Livraisons maintains an address group for every city district in the address book of the SMSBLASTER.COM web edition: Arrondissement 1 to 19 plus suburbs.


Application Manon, the coordinator of BM-Livraison asks all employed messengers to confirm their presence every morning. Today, two messengers did not confirm, so Manon has to find two freelancers to ensure a smooth process. She sends a text message to all freelancers in the area. Several messengers answer to the company's two-way number. Manon selects and instructs two of them.

At 07:02 Manon gets the first job of the day. A lawyer needs documents to be transferred from Ministere De La Justice at Place Vendome to Avenue Neil.

Manon sends the following request:

(The place holder {First name} is being substituted by the SMSBLASTER.COM web edition with the first name of the recipient according to the address book.)

SMS-OUT (to the address groups Arrondissement 2 and 9): Hello {First name}! Job Nr.1326: Ministere De La Justice, Place Vendome, Office 204, Mr. Auberge to Avenue Neil 213, office Siebert & Sieber

Manon receives the following replies into the SMSBLASTER.COM web edition Two-Way Inbox:

SMS-IN: oui, sonja
SMS-IN: morning manon nr1326 ok, manu
SMS-IN: No1326 yep, dario!

Manon makes her decision and replies back:

SMS-OUT: Sonja, please do Job Nr.1326: Ministere De La Justice, Place Vendome, Büro 204, Mr. Auberge to Avenue Neil 213, office Siebert & Sieber.
SMS-OUT (an die Gruppen Arrondissement 2 und 9, ohne Sonja): Thank you , Job Nr.1326 is assigned.

Sonja confirms the job:

SMS-IN: oui, sonja

At 7:03 o'clock 30 seconds, Sonja is already on the go to Place Vendome to pick up the documents.

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