Case Studies: Team Communication
Short and concise via SMS: Freight transportation company
The freight transportation company Hablützel AG runs a fleet of 50 trucks all over Europe. The 70 drivers are disposed/coordinated by the headquarter in central Switzerland around the clock by SMS. This job is done by Claudia, Thomas und Leni.
Fact: because of international roaming fees, short messages are significantly less expensive than phone calls.
SMSBLASTER.CH web edition As main instrument of communication, the SMSBLASTER.COM web edition is used in combination with a Global Two-Way number (e.g. +447624000000).
The headquarter sends all short messages with this number as originator.
The drivers send short messages for the headquarters exclusively to this the Global Two-Way number +447624000000.
All replies of the drivers are recveived in the Two-Way Inbox of the SMSBLASTER.COM web edition.
A driver unexpectedly drops out. Leni sends a personal short message to all free drivers.
(The place holder
SMS-OUT (to 17 drivers): Hi
Leni receives the following replies in the Two-Way Inbox of the SMSBLASTER.COM web edition:
SMS-IN: That's alright! Regards, Fritz SMS-IN: OK, I could take over at 12. Best, Herbert SMS-IN: I'm available - Zubi SMS-IN: hi leni, could you give me the job?! cu soon, Päuli
Leni makes her descision and answeres back:
SMS-OUT: Hi Herbert, it's ok. please be here at 13h00. Best, Leni SMS-OUT (to 16 drivers): Job for route 67 given awas. Please no more replies. Best, Leni
Driver Heinz reports an accident at the Gotthard to the headquarter:
(The place holder
SMS-IN: Hi HQ. Heavy accident in Gotthard tunnel. Probably no more access today or limited only. Regards, Heinz
The headquarter disposes wide area by-pass routes for all trans alpine transports. Leni informs the affected drivers:
Answers of the drivers:
SMS-IN: Hi Leni, Thx for the hint! Cheers, Nathalie SMS-IN: Leni, I'm in deep shit already. Thank you anyway! CU, Sepp SMS-IN: Hi Leni, I was early and already in Emmen at the client's place. Close shave! :-) Best, Schorsch
More everyday examples
The following examples impressively show, how the SMSBLASTER.COM web edition makes everyday's coordination and disposition easy for the Hablützel AG freight transportation company:
SMS-IN: Hi Leni. I'm in downtown Budapest and my navigation device busted. Please advice. Ernst
SMS-OUT: OK, Ernst - don't worry! Gonna plan + send your route right away, Leni
SMS-OUT: To all: location + situation report, please. Best, Leni
SMS-IN: E65, Skopje, everything roger! Best, Bert SMS-IN: A1, Winterthur (it's raining cats and dogs) cu later, Adi SMS-IN: ...
SMS-IN: I'm stuck at am the Basel customs! documents incomplete. What to do? Horst
SMS-OUT: Horst: give me the fax number of basel customs. I arrange documents being faxed there directley. Best, Leni
SMS-IN: Hi Leni. Cooling unit out of order. Need local repair service in Dijon, Bert
SMS-OUT: 1. Address: Dijon Entretien et Service Automobile, 66, Rue Devosge, Dijon +33380304300 2. Address: Stop Auto 21, Rue André Ampère, F-21160 Marsannay la Côte +33380521616, please keep me informed. Best, Leni
SMS-OUT: Folks, situation in Serbia geting worse. Take the eastern block route! Best, Leni
SMS-IN: Hi Leni, I couldn't take rest period and got controlled. Need replacement driver, Chrigu
SMS-OUT: Chrigu - where are you? location + situation report, please
SMS-IN: Was «away» for one hour - truckload snitched!!! - what to do? Werner
SMS-OUT: Werner!!! 1. police report, 2. check into hotel, 3. wait for advice. Best, Leni
SMS-IN: Leni, I don't find the client in Lodz. Please support. Stefan
SMS-OUT: Stefan. looks like the client won't accept the delay ... Take a break, gonna brief you later. Cheers, Leni
SMS-OUT: Kurt - hospital called: everything went fine - it is ... a boy! contratulations, Leni
SMS-IN: Juhuuuuuuu... wanna go home!!!!!! :-) :-) :-)
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